Odoo ERP Implementation in Surabaya

The service has been very good: two-way communication, the solutions, and project execution that matches the blueprint.

Sales reports now come out automatically, so I no longer have to ask the team for a recap. Orders stuck in delivery are also visible right away.

Our order, delivery, purchasing and finance data used to sit in many places, so reconciling between divisions took a lot of time every month. Now that everything is connected in one platform, we have one source of data that every team can trust. Discrepancies between warehouse and finance data have dropped sharply, and when something does not match we can trace it much faster. The implementation also ran on the agreed schedule, and communication with the consultant team throughout the process was smooth.

I am not an IT person, so at first I worried the system would be hard to use. It turned out the team patiently trained our staff until they understood, even when asked the same thing many times. Now I can see the store’s sales and financial reports anytime, without waiting for notes from the cashier. For a pipe store with so many items, this is far more reassuring.

Some invoices used to go out late because order, purchasing and delivery data were in different places. Now the flow can be followed from order to payment, and any unfinished step is visible right away.

Tax work depends heavily on complete documentation. We used to gather orders, supporting documents and financial data from several separate files every time reporting came near. With everything integrated in one system, preparing reports is more structured and the risk of missing documents is lower. The process is also easier to trace if an audit comes up.

Two people once booked the same gown on the same date. Since we started using this system, that has not happened again.

Cashier, bookings and haircare product sales are now all in one place. We close the salon faster because we no longer need to match receipts.

We handle several projects at once, and each project’s cash flow has to be tracked separately. In Odoo, cash, invoices and reports per project are available without waiting for the month-end recap.

The stock in our records now matches what is in the warehouse. For me, that is what matters most.

One shoe model can come in a dozen sizes, and we used to realize a popular size had run out only after a customer asked for it. Now stock is updated with every transaction at the cashier, so restocking can be planned earlier. We also no longer count stock manually at the end of the month, which used to take half a day. New staff pick up the cashier system quickly too.

Shopee and TikTok Shop orders now go straight into Odoo, so we no longer copy them manually during promotions.

In logistics, billing is usually late because delivery data is not yet complete. Now delivery, billing and finance are connected in one system, so invoices can be issued as soon as a delivery is done.